Privacy Policy

1. Information We Collect

We may collect personal information, non-personal information, and aggregated or de-identified information.

"Personal information" means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to you or your household.

"Non-personal information" means information that does not identify you directly, such as aggregated analytics, browser type, device information, or general usage statistics.

Information You Provide to Us

We may collect information directly from you when you:

• Submit a contact form, lead form, survey, quiz, intake form, or application.
• Subscribe to a newsletter, email list, SMS list, webinar, event, course, or other content.
• Book a call, request information, ask for support, or otherwise communicate with us.
• Purchase services, request a proposal, sign an agreement, or pay an invoice.
• Participate in promotions, workshops, communities, research, or customer interviews.
• Provide information about your company, audience, customers, campaigns, or marketing goals.

This information may include:

• Name, email address, mailing address, phone number, company name, job title, and social media handles.
• Billing, payment, transaction, and account information.
• Business, marketing, audience, content, advertising, and campaign information you choose to share.
• Communications with us, including emails, messages, call notes, support requests, and feedback.
• Any other information you voluntarily provide.

If you provide personal information about another person, you represent that you have permission to provide it and allow us to use it as described in this Privacy Policy.

Information We Collect Automatically

When you use our Services, we and our service providers may automatically collect information such as:

• IP address, device identifiers, browser type, operating system, and general location information.
• Pages viewed, links clicked, referring URLs, timestamps, session activity, and other usage information.
• Cookie, pixel, tag, analytics, advertising, and similar tracking data.
• Email engagement information, such as opens, clicks, and unsubscribe activity.

We may use cookies, pixels, local storage, analytics tools, advertising technologies, and similar technologies to operate the Services, understand performance, improve user experience, measure marketing effectiveness, and deliver relevant content or advertising. You can usually control cookies through your browser settings. Some features may not function properly if cookies are disabled.

Information From Third Parties

We may receive information about you from third parties, including:

• Advertising platforms, analytics providers, data vendors, lead sources, and marketing partners.
• Payment processors, scheduling tools, customer relationship management systems, and other software providers.
• Social media platforms, search engines, business directories, public databases, and publicly available sources.
• Clients, referral partners, event hosts, affiliates, vendors, and other business contacts.

We may combine information collected from different sources where permitted by law.

2. How We Use Information

We may use personal information for the following purposes:

• To provide, operate, personalize, and improve the Services.
• To respond to inquiries, schedule calls, provide support, and communicate with you.
• To process purchases, invoices, payments, contracts, subscriptions, and service requests.
• To deliver newsletters, educational materials, event information, offers, and marketing communications.
• To plan, create, manage, analyze, and improve content, advertising, media, email, SMS, and marketing campaigns.
• To understand audience behavior, website usage, campaign performance, and customer preferences.
• To perform analytics, reporting, testing, research, troubleshooting, quality control, and business planning.
• To protect the Services, prevent fraud, enforce agreements, and maintain security.
• To comply with legal obligations, regulatory requirements, tax, accounting, and recordkeeping duties.
• To evaluate or complete a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets.
• For any other purpose disclosed to you when the information is collected or with your consent.

We may use aggregated, anonymized, or de-identified information for analytics, research, benchmarking, product development, marketing, and other lawful business purposes.

3. Legal Basis for Processing for EEA, UK, and Swiss Users

If you are located in the European Economic Area, United Kingdom, or Switzerland, our legal basis for processing your personal information may include:

• Your consent.
• Performance of a contract with you or steps taken before entering into a contract.
• Compliance with a legal obligation.
• Our legitimate interests, such as operating and improving the Services, marketing our services, protecting our business, preventing fraud, and communicating with customers and prospects.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that occurred before your withdrawal or processing based on another lawful basis.

4. Artificial Intelligence and Automation

We may use artificial intelligence, automation, analytics, or similar tools to help operate our business, draft content, analyze campaign performance, summarize communications, improve workflows, or support customer service.

We do not use personal information to train publicly available general-purpose artificial intelligence models unless we have obtained appropriate rights or consent or the information has been aggregated, anonymized, or de-identified. If a third-party AI or automation provider processes information for us, we use reasonable efforts to select providers that offer appropriate confidentiality, security, and data protection commitments.

5. How We Share Information

We may share personal information as described below:

• Service providers and vendors. We may share information with providers that help us operate our business, including website hosting, email, SMS, CRM, analytics, advertising, payment processing, scheduling, content production, customer support, cloud storage, security, accounting, and professional services.
• Advertising and analytics partners. We may share information with advertising, measurement, and analytics partners to help deliver, measure, and improve content, campaigns, and offers.
• Clients and business partners. If we provide services on behalf of a client or collaborate with a partner, we may share information as needed to perform the services, fulfill a request, or complete a project.
• Third-party platforms you connect or use. If you interact with us through social media, payment processors, scheduling tools, webinar platforms, community platforms, or other third-party services, those services may process your information under their own terms and privacy policies.
• Legal and safety purposes. We may disclose information when we believe it is necessary to comply with law, respond to legal process, protect rights or property, investigate fraud or security issues, enforce agreements, or protect the safety of any person.
• Business transactions. We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.
• With your consent. We may share information for other purposes with your direction or consent.

We do not sell personal information for money. We may use cookies, pixels, and similar technologies for targeted advertising or cross-context behavioral advertising, which may be considered a "sale," "sharing," or "targeted advertising" under some privacy laws. You may have the right to opt out as described below.

SMS and Phone Number Privacy

We do not sell phone numbers or SMS opt-in consent. We do not share text messaging originator opt-in data or consent with third parties for their independent marketing purposes. We may share such information only with vendors, aggregators, carriers, and service providers as needed to provide messaging services, comply with law, prevent fraud or abuse, or fulfill your requests.

6. Marketing Communications and Your Choices

You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us. You may opt out of SMS messages by replying STOP or using any other opt-out instructions provided in the message.

Even if you opt out of marketing communications, we may still send non-marketing messages, such as transactional, service, security, legal, or account-related communications.

You may also be able to control targeted advertising through cookie settings, browser controls, device settings, platform settings, or industry opt-out tools. If we recognize a legally required universal opt-out signal, such as Global Privacy Control, we will process it as required by applicable law.

7. Retention of Information

We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing the Services, maintaining business records, resolving disputes, complying with legal obligations, enforcing agreements, protecting our rights, and supporting legitimate business needs.

The retention period depends on the type of information, the purpose for collection, the sensitivity of the information, applicable legal requirements, and the risk of harm from unauthorized use or disclosure. We may retain aggregated, anonymized, or de-identified information indefinitely.

8. How We Protect Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

No website, system, transmission, or storage method is completely secure. If you believe your interaction with us is no longer secure, please contact us using the information in the "Contact Us" section below.

9. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it.

If a jurisdiction requires a higher age threshold, we will comply with that requirement where applicable.

10. Third-Party Links and Services

The Services may link to websites, platforms, tools, or services operated by third parties. We are not responsible for the privacy, security, or content practices of those third parties. Your interactions with third-party services are governed by their own terms and privacy policies.

11. Do Not Track

Some browsers offer "Do Not Track" signals. Because there is not a uniform industry standard for responding to these signals, we do not currently respond to Do Not Track signals. We may respond to other legally recognized opt-out signals where required by law.

12. International Transfers

The Feed Media is based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Those countries may have privacy laws that differ from the laws in your location. Where required, we use appropriate safeguards for international transfers of personal information.

13. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. These rights may include the right to:

• Know or access the personal information we collect, use, disclose, sell, or share.
• Request a copy of your personal information in a portable format.
• Correct inaccurate personal information.
• Delete personal information, subject to legal exceptions.
• Opt out of the sale, sharing, targeted advertising, or certain profiling.
• Limit the use or disclosure of sensitive personal information where applicable.
• Withdraw consent where processing is based on consent.
• Appeal a denial of a privacy rights request where applicable.
• Not be discriminated against for exercising privacy rights.

To exercise your rights, contact us using the information in the "Contact Us" section below. We may need to verify your identity before fulfilling a request. If you use an authorized agent, we may request proof of authorization and may require you to verify your identity directly, unless applicable law provides otherwise.

We will respond to privacy requests within the time required by applicable law. We may deny a request where permitted by law, such as when we cannot verify your identity, the request conflicts with legal obligations, or an exception applies.

14. California Privacy Notice

This section applies to California residents and supplements the rest of this Privacy Policy.

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the rights to know, access, correct, delete, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising those rights.

The categories of personal information we may collect, disclose, or share depend on your relationship with us and may include:

We use and disclose sensitive personal information only as permitted by law, such as to provide the Services, ensure security, prevent fraud, comply with law, or fulfill your requests.

We retain each category of personal information as described in the "Retention of Information" section above.

California residents may submit requests using the information in the "Contact Us" section below. You may also use an authorized agent as permitted by California law.

15. Other U.S. State Privacy Rights

Residents of certain U.S. states, including Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and other states with applicable privacy laws, may have additional rights over their personal information.

Depending on your state, these rights may include access, correction, deletion, portability, opt-out of sale, opt-out of targeted advertising, opt-out of certain profiling, appeal, and rights related to sensitive data.

You may exercise these rights by contacting us using the information in the "Contact Us" section below. If applicable, you may appeal a denied request by replying to our decision notice or contacting us with the subject line "Privacy Appeal."

16. Contact Us

If you have questions about this Privacy Policy or want to exercise privacy rights, contact us at:

If you use a contact method that is not listed here, please include enough information for us to understand and respond to your request.